# Website Lead Recovery Triage Sample

This is a sanitized sample of the handoff format for a focused small-business website, landing page, booking, menu, form, WhatsApp, or local lead-path triage pass.
It is not a client deliverable and does not contain private site data.

## Input

- Target: small-business website, landing page, Google Business Profile website link, booking page, menu page, quote form, contact page, or mobile lead path
- Reported issue: leads are not coming through, visitors cannot book, menu or WhatsApp is confusing, contact form may be broken, mobile CTA is hidden, or the public profile points to an old or missing site
- Available material: public URL, screenshot, expected customer action, target language, contact form path, booking/menu link, Google Business Profile link, and any known error

## Triage Pass

1. Reproduce the path a real visitor would take from mobile and desktop.
2. Check the primary conversion route: call, WhatsApp, contact form, quote request, booking, menu, map, checkout, or reservation.
3. Capture visible blockers: broken links, missing labels, dead forms, confusing CTA, mobile overflow, stale phone/email, language mismatch, slow or missing assets, and JavaScript errors when available.
4. Apply the smallest useful fix when the site access and scope allow it, or produce a clear fix path when the owner, platform, DNS, paid plugin, or account access is required.
5. Leave a short handoff with evidence, before/after notes, remaining risk, and a simple acceptance check.

## Checks

- Mobile first impression: first CTA visible, tappable, and understandable without zooming
- Contact path: phone, email, WhatsApp, form, quote, booking, menu, reservation, or checkout link reaches the expected place
- Form behavior: required fields, submit button, validation, success/error state, spam trap risk, and recipient handoff when owner can confirm
- Booking/menu path: calendar, menu PDF, reservation widget, Google Maps link, and third-party embed load correctly
- Local profile alignment: public website link, phone, business name, address, hours, and social links do not contradict the site
- Language path: visitor can reach the right language for tourism, export, local service, or international audience
- Browser evidence: console errors, broken image/script requests, redirects, mixed content, or obvious mobile overflow
- Trust basics: current copyright, clear business identity, working privacy/contact pages when relevant, and no dead placeholder links

## Output

A useful first pass should produce one of these:

- a fixed lead path for one isolated form, CTA, link, menu, booking, or mobile issue;
- a precise issue list with screenshots and the lowest-risk fix order;
- a handoff for the owner or current web provider with exact changes to make;
- a replacement path for an old, missing, or dead public website link.

## Acceptance Check

Run the same visitor path after the change:

- the same mobile and desktop path reaches the expected call, WhatsApp, form, booking, menu, quote, or checkout state;
- form or booking success/failure messaging is visible and understandable;
- broken or stale public links are corrected or listed as owner-side actions;
- screenshots, affected URLs, and remaining risks are documented.

## Boundaries

- No promise of ranking, traffic, revenue, or ad performance.
- No destructive DNS, domain, payment, booking, legal, privacy, or production changes without owner approval.
- No stored credentials, cookies, recovery codes, card data, tax data, bank data, or payout information.
- Google Business Profile ownership, verification, paid tools, domain purchase, DNS, email routing, KYC, tax, billing, and final production approval stay with the human account owner.

## Handoff

Deliverables for a first pass:

- issue summary and likely lead loss point;
- URLs, screens, fields, widgets, or public profile links checked;
- screenshots, browser notes, and before/after evidence;
- exact fix applied or recommended;
- acceptance check result;
- owner-side actions that still need login, domain, paid tool, DNS, or account access.